Support Center
Get help with your account, report issues, or ask questions about Dib. Our support team is here to help!
Contact Information
Reach out to us directly
Email Support
support@dib.ioBilling Inquiries
billing@dib.ioSales & Enterprise
sales@dib.ioAddress
Dib AI Inc
11260 Donner Pass Road
STE C1 PMB 188
Truckee, CA 96161
Support Hours
Monday - Friday
9:00 AM - 5:00 PM PST
Submit a Support Request
Fill out the form below and we'll get back to you as soon as possible
Frequently Asked Questions
Quick answers to common questions
How quickly will I receive a response?
Response times vary based on priority. Urgent issues receive responses within 2 hours during business hours, while low-priority requests are handled within 48 hours.
What information should I include in my request?
Include as much detail as possible: error messages, steps to reproduce the issue, screenshots, and what you expected to happen. This helps us resolve your issue faster.
Can I track the status of my support ticket?
Yes! You'll receive email updates as your ticket progresses. You can also reply to those emails to add more information to your ticket.
Do you offer phone support?
Currently, we provide support via email and our ticketing system. For enterprise customers, dedicated phone support is available. Contact sales@dib.io to learn more.