Dib.io

Privacy Policy

Last Updated: 4/3/2025

1. Introduction

At Dibio LLC ("we," "our," or "us"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

This Privacy Policy complies with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

2. Information We Collect

We may collect several types of information from and about users of our Services, including:

2.1 Personal Information

  • Contact information (such as name, email address, phone number)
  • Account credentials (such as usernames and passwords)
  • Payment information (we use secure third-party payment processors)
  • Property information (address, details about your home)
  • Inventory data (items, documents, manuals)
  • Task information
  • Notes and runbooks created within the platform
  • Financial information (such as loan details, when provided)

2.2 Non-Personal Information

  • Device information (browser type, operating system, device type)
  • Usage data (pages visited, features used, time spent on pages)
  • Log data (IP address, browser type, referring/exit pages)
  • Cookies and similar technologies

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we collect and process your personal information based on one or more of the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you, including providing our Services.
  • Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
  • Consent: You have given us specific consent to process your personal information for a particular purpose.
  • Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.

4. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Send administrative notifications, such as security or support messages
  • Respond to your comments, questions, and requests
  • Provide customer support
  • Send promotional communications (with your consent)
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Personalize and improve your experience
  • Protect the security and integrity of our Services
  • Comply with legal obligations

5. AI Features and Model Training

Our Services include AI-powered features that help manage your home inventory, tasks, and documents. To provide and improve these features, we process your data in the following ways:

5.1 How We Use Your Data with AI

  • Personalized Assistance: We process your home data, inventory items, and tasks to provide AI-powered assistance through our chat interface and other features.
  • Data Vectorization: We convert certain text data into vector embeddings (numerical representations) to enable semantic search and AI reasoning about your home information.
  • AI Model Training: We may use aggregated and anonymized data derived from user interactions to improve our AI models and features. This helps us enhance the quality, accuracy, and capabilities of our AI services.

5.2 Data Safeguards for AI Processing

We implement strong safeguards when processing data for AI purposes:

  • Data Minimization: We only use the data necessary to provide and improve our AI features.
  • Anonymization: When data is used for model improvement, it is aggregated and anonymized to remove personally identifiable information.
  • Security Measures: We employ strict security protocols for all AI data processing activities.
  • Selective Training: Not all user data is used for model training; we focus on non-sensitive data patterns that help improve general functionality.

5.3 Your Control Over AI Data Usage

You have control over how your data is used with our AI features:

  • Opt-Out Rights: You can opt out of having your data used for AI model improvement while still using our core services. To opt out, visit your Privacy Settings page.
  • Data Deletion: When you delete your data through our Privacy Settings, it is also removed from our AI systems and will not be used for future model improvements.
  • Transparency: We strive to be transparent about which features use AI processing and how your data contributes to these services.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services. This helps us provide you with a better experience when you use our Services and allows us to improve functionality.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

We use the following types of cookies:

  • Essential Cookies: Required for the operation of our Services. They enable core functionality such as security, authentication, and session management.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services. This helps us improve how our Services works.
  • Functionality Cookies: Enable us to personalize content and remember your preferences.
  • Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed to recognize you when you return.

You can manage your cookie preferences through our Cookie Consent Tool available on our website.

7. How We Share Your Information

We may share your personal information in the following situations:

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • Compliance with Laws: We may disclose your information where required to do so by law or subpoena or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with your consent or as otherwise disclosed at the time of data collection or sharing.
  • Data Sales to Third Parties: We may sell or license certain aggregated and de-identified data to third parties for various purposes, including market research, analytics, and industry insights. This data may include anonymized property information, home maintenance patterns, inventory statistics, and usage analytics.

7.1 Data Sales and Your Rights

When we sell data to third parties, we take the following measures to protect your privacy:

  • Data Aggregation: We typically aggregate data across many users before selling it, removing direct identifiers.
  • De-identification: We employ technical measures to de-identify personal information where possible.
  • Contractual Restrictions: We require third-party purchasers to maintain certain security standards and limit how they can use the data.
  • Transparency: We strive to be transparent about what data is sold and for what purposes.

Under various privacy laws (including the California Consumer Privacy Act and similar regulations), you have the right to opt out of having your data sold to third parties. To exercise this right, please visit the Privacy Settings page in your account dashboard or contact us directly.

8. International Transfers

We may transfer, store, and process your information in countries other than your own. Our servers may be located outside your country of residence, including in the United States. When we transfer personal data from the EEA to countries not deemed to provide an adequate level of data protection, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Binding corporate rules for transfers within our group
  • Obtaining your explicit consent for the transfer

By using our Services, you consent to the transfer of your information to countries that may have different data protection rules than those of your country.

9. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We employ industry-standard security measures including:

  • Encryption of sensitive data at rest and in transit
  • Regular security assessments and audits
  • Access controls and authentication requirements
  • Secure data backup procedures
  • Employee training on data protection practices

In the event of a data breach that affects your personal information, we will inform you and the relevant authorities as required by applicable law.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. Under the GDPR and similar regulations, you may have the following rights:

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request that we correct inaccurate information about you or complete information that is incomplete.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information in certain circumstances.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You have the right to request that we transfer the information you've provided to us to another organization or directly to you.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
  • Rights Related to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you.
  • Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
  • Right to Opt Out of Sales: You have the right to opt out of having your personal information sold to third parties. California residents and residents of certain other jurisdictions have additional rights regarding data sales.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority.

10.1 California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information, including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information
  • The right to non-discrimination for exercising your CCPA rights

To exercise your California privacy rights, please visit our Privacy Settings page or contact us at privacy@dib.io.

11. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO at:

Email: dpo@dib.io

12. Data Retention

We retain personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. The criteria used to determine our retention periods include:

  • The duration of our ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

13. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@dib.io
Address: Dibio LLC, 11260 Donner Pass Road STE C1 PMB 188, Truckee, CA 96161